Huddle

Every thread and Space has a Huddle, a voice and video call that lives inside it. Use it to talk a problem over with your team while the agent works, without leaving Amp or pasting a meeting link.

Start or Join a Huddle

Open the thread and click the Huddle tab in the pane bar on the right, then click Start Huddle. You can also click the Start Huddle button in the title bar. Your browser asks for permission to use your camera and microphone the first time. You can start the Huddle of any thread you can view, including your own private threads, and the thread does not need to run in an orb.

When someone is already inside, the title bar shows a green Join Huddle pill and the Huddle tab shows who is inside. Click either to join them. In a workspace thread, teammates who have the thread open when you join see a Huddle is live prompt with Join and Decline buttons, and threads with an active Huddle list the participants in the sidebar’s Multiplayer section.

You can be in one Huddle at a time. Joining the Huddle of another thread leaves the one you are in. While you are alone in a Huddle, quiet hold music plays until someone joins. Mute it from the call controls.

Call Controls

The controls at the bottom of the Huddle pane are:

• Mute Microphone and Unmute Microphone. Open Microphone Settings next to it to pick an input device.
• Turn Off Camera and Turn On Camera. Open Camera Settings to pick a camera.
• Share Screen shares a screen, window, or tab. Anyone inside can view a shared screen full screen.
• Leave ends your part of the call. The Huddle stays active as long as anyone else is inside.

The tile of the person who is speaking gets a highlighted border. When a participant navigates to another thread, their tile shows which thread they are viewing.

Keep Talking While You Move Around

The call is not tied to the thread page. If you close the Huddle pane, switch to another pane, or open another thread, the call continues in a small floating window in the corner of the app. Collapse it to keep only the controls visible, or return to the thread to put the call back in the Huddle pane.

To leave, click Leave in the call controls. You can rejoin while the Huddle is active.

Who Can Join

Anyone who can view the thread can join its Huddle. For a workspace thread, that is every workspace member the thread is visible to. You do not need to turn on Multiplayer to talk, but you do need it if teammates should also prompt the agent or use the orb. Archived threads have no Huddle.

Turn Off Huddles for a Workspace

Workspace admins can turn Huddles off for everyone in the workspace. Open the workspace’s Members settings and switch off Enable Space. Members then no longer see the Huddle tab or the Join Huddle pill, and nobody in the workspace can start or join a Huddle.